You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CrazyCajun's avatar
CrazyCajun
Explorer | Level 4
2 months ago

I can't find the option to chat/call the support team, even though I'm on Professional.

Here's my email if you need it to verify my support level. [removed per Community Guidelines] I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support. ...
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our Community, CrazyCajun.

 

Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though.

 

Can you please go to our support page here and send me a screenshot of the support options you see, if chat is still not available there? 

 

Ping me when you’re ready.

CrazyCajun's avatar
CrazyCajun
Explorer | Level 4
2 months ago

What do you mean by "Ping me when ready?" How do I do that?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    CrazyCajun, if you go here for example, do you still not see an option to chat in? 

     

    If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.

    • CrazyCajun's avatar
      CrazyCajun
      Explorer | Level 4
      2 months ago

      OK... I found the Chat blue bubble in the lower right corner of my screen. I really didn't find it, I tripped across it as my cursor just happened to pass over it. 
      Far be it from me to tell y'all how to design your program, but it would have been so much easier if the words LIVE CHAT hovered over or around that bubble so newbies like me would see what it is immediately.
      Also, could you please explain to me what you meant by "Ping me..?"
      And lastly, how do or where do I go to send support an email? Or is it another one of those lil' bubbles I need to be looking for..?

      I thank you for putting up with my struggles... 🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi CrazyCajun, when you navigate through the options on the main support page, and choose the last 'This did not solve my issue', then you'll get an option to 'Submit a request', which is an email to the team.

         

        My colleague mentioned 'ping me' as in to reply to her message, which you did so.

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