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Forum Discussion

CrazyCajun's avatar
CrazyCajun
Helpful | Level 5
3 months ago

I can't find the option to chat/call the support team, even though I'm on Professional.

Here's my email if you need it to verify my support level. [removed per Community Guidelines] I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support. ...
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Welcome to our Community, CrazyCajun.

 

Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though.

 

Can you please go to our support page here and send me a screenshot of the support options you see, if chat is still not available there? 

 

Ping me when you’re ready.

  • CrazyCajun's avatar
    CrazyCajun
    Helpful | Level 5
    3 months ago

    Yes, the box for Live Chat is checked.

    I guess I'm just not looking in the right place, but I cannot find a button or an option that will bring me to Live Chat... I'm sorry, but I've looked everywhere.
    I have also tried to find out how to send Support an email and, again, try as I have...I'm unable to find that either. 
    I have a friend I speak to quite often who was using Dropbox but has since unsubscribed because he was having similar problems with locating needed options.
    Although your program does provide a good backup service, it really doesn't make it easy for new users to locate 'stuff' they need...

  • CrazyCajun's avatar
    CrazyCajun
    Helpful | Level 5
    3 months ago

    What do you mean by "Ping me when ready?" How do I do that?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      CrazyCajun, if you go here for example, do you still not see an option to chat in? 

       

      If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.

      • CrazyCajun's avatar
        CrazyCajun
        Helpful | Level 5
        3 months ago

        OK... I found the Chat blue bubble in the lower right corner of my screen. I really didn't find it, I tripped across it as my cursor just happened to pass over it. 
        Far be it from me to tell y'all how to design your program, but it would have been so much easier if the words LIVE CHAT hovered over or around that bubble so newbies like me would see what it is immediately.
        Also, could you please explain to me what you meant by "Ping me..?"
        And lastly, how do or where do I go to send support an email? Or is it another one of those lil' bubbles I need to be looking for..?

        I thank you for putting up with my struggles... 🙂

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