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Forum Discussion

Sharkblack's avatar
Sharkblack
Explorer | Level 3
12 months ago

I can't cancel my trial offer

Hello I have a problem, I signed up for a 30-day trial offer to have 2TB of storage. I tried following your documentation to cancel the subscription, but no plan category appears in my settings. Can...
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Sharkblack's avatar
Sharkblack
Explorer | Level 3
I have the normal Dropbox offer plus 30 days trial and I would like to cancel but I cannot access the section described in the documentation to cancel the subscription
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Can you give us a bit more info as to why, Sharkblack?

 

Which section are you referring to? And are you sure you're signed in to the correct Dropbox account?

 

If you'd like, you can send us some screenshots of what you see as well.

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