You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I can't access my account in order to rectify my active subscription.
I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or chang...
Hello,
I think that I already have an open ticket. But, I have been going back and forth for weeks now. The open ticket number is 23992072. As I have said, I do not have access to my previous accounts, but I can confirm what the email address would have been when I had them to see if we can change them over to my personal account. I also need the invoice for the subscription renewal for my accountant. Many thanks
Megan
Dropbox Staff
Dropbox StaffHey scottthevet, thanks for sending over your ticket number!
I can see that further billing info is required in order for the agent helping and working on your case, to be able to see where the charge is coming from.
The ticket is still "pending" on our end. Would you mind checking your inbox, and see if you can reply back there with the needed info?
Hello,
I am struggling to get this information that is being asked for. Being able to access the billing for the account that I can no longer access would help to resolve this ticket. As I said, I know the account email address for the account. Are you able to merge accounts to solve this issue? The bank account does not show the detail you require, so I am at a bit of a stalemate here? I cannot cancel the subscription, I cannot access the account and I cannot provide you with the details from the bank account that mean anything to you to find my account that way either. How do I resolve this?
Can you look for the account. It should be under [removed]
[personal information removed per the Community's Guidelines]
- Megan
Hey scottthevet!
Unfortunately we don't have access to Dropbox accounts in order to merge the content, and we can't search email addresses either.
In order for our Support to be able to locate the charge in question, there are a few of things that are needed in order for them to identify the account.
Without it, I'm not sure they can do much. I'd suggest you contact your bank and ask them to provide you with the transaction ID -which would look something like that Dropbox*12F3GHJ4KLPO- or further info such as the billing postal code associated with the charge in question.
I hope this clarifies!
