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Forum Discussion

robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

I cancelled my plan twice and I still got charged. I'd like a refund.

Hi there, 

               I received and email that dropbox tried to charge my card and they were unsuccessful this morming, but I had cancelled the account last week, and then I made sure and re cancelled again to make sure this morning and then I was just charged on another credit card.

 

I would like to get refunded. 

 

Is there an email ( support )  I can talk to a real person about this, thanks in advance.

 

Cheers Rob

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi robzohrab! Welcome to the Community. 

     

    Did you receive any kind of confirmation via email upon cancelling your Dropbox plan? If yes, please send me a screenshot of it.

     

    I’d also like one more screenshot of what you see on this page.

     

    Give me a nudge when you’re ready.

    • robzohrab's avatar
      robzohrab
      Explorer | Level 3

       Hi there Nancy, thanks for getting back, it looks like DropBox have paided me back the money they took, so it all sorted, thanks