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robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

I cancelled my plan twice and I still got charged. I'd like a refund.

Hi there,                 I received and email that dropbox tried to charge my card and they were unsuccessful this morming, but I had cancelled the account last week, and then I made sure and re c...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi robzohrab! Welcome to the Community. 

 

Did you receive any kind of confirmation via email upon cancelling your Dropbox plan? If yes, please send me a screenshot of it.

 

I’d also like one more screenshot of what you see on this page.

 

Give me a nudge when you’re ready.

  • robzohrab's avatar
    robzohrab
    Explorer | Level 3
    2 months ago

     Hi there Nancy, thanks for getting back, it looks like DropBox have paided me back the money they took, so it all sorted, thanks 

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