We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

I cancelled my plan twice and I still got charged. I'd like a refund.

Hi there,                 I received and email that dropbox tried to charge my card and they were unsuccessful this morming, but I had cancelled the account last week, and then I made sure and re c...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi robzohrab! Welcome to the Community. 

 

Did you receive any kind of confirmation via email upon cancelling your Dropbox plan? If yes, please send me a screenshot of it.

 

I’d also like one more screenshot of what you see on this page.

 

Give me a nudge when you’re ready.

robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

 Hi there Nancy, thanks for getting back, it looks like DropBox have paided me back the money they took, so it all sorted, thanks 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions