You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NeedHelpMA's avatar
NeedHelpMA
Explorer | Level 3
2 years ago

I can not cancel my plan.

Like many who write in, I CANNOT CANCEL the Trial subscription. I have read the articles, do not have/find the "Plan" and "Manage" option online.  I did not establish my account with my phone or an A...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey NeedHelpMA, sorry to hear about that! 

 

Have you tried contacting our Support at www.dropbox.com/support ? 

 

In order for you to be able to contact Support using a phone number, you would need to be using a Business plan. Alternatively, you should be able to either chat with them, or open an email.

 

If you do, feel free to let me know the ticket number here. 

 

Keep me posted! 

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