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1874988's avatar
1874988
New member | Level 2
2 months ago

I already unsubscribed but got charged. I need a refund.

Hello,   I managed to cancel by subscription to which I subscribed for a yearly membership but now I want a refund because I don't use the service and I subscribed by accident. Please help! This ...
Billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1874988 wrote:

I found it difficult to follow your steps. I visited the link without logging in and could not request a refund.

 

AccidentallyPaid2024's avatar
AccidentallyPaid2024
Explorer | Level 4
19 days ago

Hello Rich, hope you're still available to reply after so long. Just letting you know that I followed your advice and have yet to hear from Dropbox staff about a refund for accidental payment. I initially paid in September I believe after receiving an email that I was running out of storage, although I don't use Dropbox. Hope someone will contact me soon enough. I need a refund. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey AccidentallyPaid2024, hope you don’t mind me jump in. Do you have the number from your ticket, so that I can check it?

    • AccidentallyPaid2024's avatar
      AccidentallyPaid2024
      Explorer | Level 4
      17 days ago

      Hi Nancy, thank you for your willingness to help me. My transaction ID: [removed per Community Guidelines]. Hoping to get a refund for $$$ amount paid !

       

      AP

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        Thanks, AccidentallyPaid2024! Can we log a ticket to the email address you see here? We can check this internally this way and see if there’s something that can be done.

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