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Forum Discussion

UWSart32B's avatar
UWSart32B
Explorer | Level 3
3 years ago

How to go from Dropbox Plus Account to Having Family Account

I currently have my own Plus account and realize my wife can't access the images I have there as her account doesn't have enough space.  Looks like having a Family account is a good solution so how b...
Account Settings
Dropbox Family
Dropbox Plus
upgrades
maher1982's avatar
maher1982
Icon for Super User rankSuper User
If you already have a Dropbox account, you can switch to the Family plan in your account settings:
Sign in to dropbox.com.
Click your avatar (profile picture or initials) in the top-right corner.
Click Settings.
Click Plan.
Click Change Plan and follow the prompts to switch to Family.

Hope I helped u
MindClash's avatar
MindClash
Explorer | Level 3
2 years ago

I don't see any `Change Plan` buttons. My situation is the same: I've purchased Plus via iOS and now want to switch to the Family plan. All I see is this message: 

 
You purchased Dropbox Plus through the iOS app.
Learn how to manage your Apple App Store subscription
 
I've just canceled my Plus sub via Apple's App Store, but I still cannot change it to the Family plan in Dropbox web portal. What should I do?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MindClash wrote:
    I've just canceled my Plus sub via Apple's App Store, but I still cannot change it to the Family plan in Dropbox web portal. What should I do?

    You need to wait until your account downgrades back to Basic at the end of your billing period, and then you'll be able to subscribe to the Family plan on the Dropbox website.

    • MindClash's avatar
      MindClash
      Explorer | Level 3
      2 years ago

      Yeah well turns out that in the worst-case scenario, you've got to wait 1.5 months. What happened is that on Feb 18 (end of the billing cycle) I got a message that payment cannot proceed (I've canceled my ios subscription) and then it seems like I've got to wait another 3 weeks until the downgrade to Basic happens.

       

      This is a terrible UX for a paying customer to be honest. As a software engineer myself, I don't understand what is the problem to fix it really. I imagine it is a more or less regular case for people, who learn about 30% of Apple's tax on subscriptions.

       

       

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