You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
- Rich
Super User II
Follow the steps listed in the following help article:
I want to cancel my account. No longer working as professional. The instructions are too complicated. Feels like a runaround!How can I get a refund on charges earlier this week - Augsut 13, 2019.
- Lusil
Dropbox Staff
Hey there Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription.
Due to account-specific info required on this, we'd have to continue this discussion via email.
I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email.
Thanks in advance!
- Your instructions do not give me an option to cancel or downgrade my Dropbox plus account. I have also tried doing it through the App Store but that was unsuccessful too. I have spent two days trying to sort this and also visited my local Apple Store without any success. This is causing me much unnecessary stress. I want this account cancelled from this minute- 11:07 Tuesday April 6th 2021.
- Why wouldn't anyone ensure that Hellosigns service was preserved?
Does Dropbox know that the only reason people signed up for Hellosign, let alone heard of Hellosign, is because of its Zapier Integration capabilities. And everything you bought has literally been destroyed with no discussion or I intention of fixing what was broken. We were willing to pay insane monthly fees for something that worked because all of the other services are exactly like this one is now.
Why can't I cancel my plan!??? I login to my admin account and go to settings>plan>cancel plan. When I click cancel plan button I get no feedback, nothing happens!! This is a highschool UI/UX mistake! Any beginner's website gives feedback when an error occurs or there is access denied, dropbox website doesn't. It should at least say why nothing is happening or why it's failing to cancel my plan. I want to be able to cancel my plan in one sit without contacting support and creating threads, not in one day. why is dropbox not capable of allowing that? This makes me never want to enroll in a dropbox plan again as canceling is a pain.
- Lusil
Hey mrblini, thanks for checking in with us. I moved your post here where other users were expressing a similar concern.
You can check out what they mention, however, due to account-specific info, I'd recommend contacting our Support team for a better look into this.
As such, I was able to find the ticket that you submitted to them, and have made sure to pass your comments along. As soon as my team has more info on the matter, they'll get back to you via email.
In the meantime, if you have any other questions, just give us a shout. Thank you!
- I was directed to try a FREE TRAIL through a website called Great RV escape. At the time it stated that I could cancel on or before March 25. I tried directly with you and my acct is no where to be found. You charged me $13.02 on March 25. Please direct me how to cancel. My next step is to go to my bank and have a stop pymt for fraud acct activity. Jere Tudor
I have had the same problem. I was charged $119 for the yearly subscription even though I did not authorize. I have been trying to cancel but no one is responding. The description Dropbox gives for unsubscribing is also inaccurate. I can only conclude the company is doing this deliberately to bleed our money. I did not subscribe via a mobile device.
- Daphne
Hi there Cali27girl, I'm sorry to hear about that!
Due to the nature of the case, we'd need to continue through our Support channel to assist you with this.
Please reach out to our Support team from here and they'll be able to look into this with you.
If you need anything else in the meantime, please give me a nudge here.
Thanks!
My account renews in a couple weeks and I want to cancel, though I can't find any place on the site to cancel my subscription. Any help is appreciated.
- Daphne
Hi there jtippins, thanks for reaching out to us!
I've just moved your post here as you have a similar question to the OP here.
As Rich has mentioned, you can check out the steps to cancel your subscription here.
If you need any assistance with this, let me know and I'd be happy to help out.
Thanks!
- Why can’t I find the cancel subscription button??
- Mark
Are you subscribed via an app store (Apple or GooglePlay)? If so you need to downgrade via there
www.dropbox.com/downgrade if not :)
I am very fraustrated with Dropbox website. It has been designed in a way that it doesn't provide any easy/possible way to cancel my dropbox account! This sounds like a scam to me! I simply want to cancel my account immediately. All I found in this websites are links to upgrade; nothing to cancel.
Please either cancel my account immediately or provide me with a phone line to talk to customer service.
i too want to cancel dropboox but have found nothing to help me here. definnetly a scam in my opinion.
so tell me drop box how do i get rid of you?
This is beyond frustrating!
No tech support whatsoever. No phone # no live chat NOTHING. i do not have time for this.
Supposed to read 30,000 posts?????
I CURRENTLY HAVE 14 DROPBOX TABS OPEN AND NOT 1 TELLS ME DEFINITIVLY HOW TO DELET DROPBOX.
VERY, VERY SAD STATE OF Affairs AT DrOpBoX.
it's enraging that DB makes it impossible to cancel a subscription to their terrible service. i read every post, googled how to do it on phone and laptop - all deadends. help!
- Lusil
Hey everyone, thanks for reaching out to us here.
If you're having trouble cancelling your paid subscription, contact our team via an incognito window here (without signing in).
If you have any issues along the way, just give us another shout. Cheers!
- Why. Why can I not cancel my “free” subscription. I’ve followed the mobile directions and when I get to the “edit subscription” page there is just a list of all the subscription options ranging from $11.99 to $ 204.99. There’s literally no “cancel subscription” option. How is this even legal?? And no phone number to call someone unless you PAY $19.99 for a professional plan. That’s not right....clearly it’s set up so it’s impossible to unsubscribe & not having any sort of support on the other side other than these forums?! Which who knows how long it will take to get an answer. This is B.S!!!!! TELL ME HOW TO CANCEL! YOU CANT FORCE ME TO PAY FOR SOMETHING I DIDNT ASK FOR AND AM BEING FORCED TO USE?! How have you not been sued?!?!
Hi,
I have not received a response at all since I entered with the incognito mode for help. I thought there was hope. I am beyond frustrusted no phone or help or way to cancel my subscription as well. Something isn't right here they keep taking money out of my account. . I would like an answer asap. Thank you
- Hey!! So I ended up going on here and using their live text support. The lady on the other end apparently changed my subscription to a the “basic free version” and assured me i wouldn’t have any money taken out and that it’s not like the 30 day free trial. Hopefully this resolved the matter but I’m a bit wary. We’ll see when I get paid if they end up pulling money out of my account anyway. I just don’t understand why the “free basic plan” was never an option in the first place. Neither on the website or through my actual phone app subscription settings but like I said we’ll see what happens. I just don’t get why they sent me an email Monday literally say “We’re having trouble with your recent Dropbox Basic payment....blah blah blah...Or, your account will be automatically downgrade to our Basic plan (????)....” none of it makes sense. But anyway try speaking to someone via the live text support and see what they say, supposedly it is a real person in the other side. And like I said we’ll see what happens comes payday when I have money in my account. I’ll keep this updated for everyone cuz this is honestly bull crap.
How do I cancel this piece of **bleep**? Does anyone have phone number to areal human person or so e intelligent life form at Dropbox?
- Mark
You can downgrade at www.dropbox.com/downgrade and support options appropriate to you are at www.dropbox.com/support
My subscritpion has just been taken and i want to cancel and get a refund - how do i do this? I cant find any contact number to talk to someone in account and billings.
- Lusil
Hey there NeilPresland, thanks for reaching out to us on the Dropbox Community. I moved your post to this thread where others have also asked a similar question.
As mentioned previously, due to account-specific info needed on this matter, I'd recommend submitting a Help Request using this links from an incognito window (without signing in) and filling out the details asked for.
If you have any trouble along the way or any additional questions, just give us a nudge. Thanks!
