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TL878's avatar
TL878
New member | Level 2
3 years ago
Solved

How can I identify a charge and cancel it?

Have had a charge taken from my bank with a 10 digit reference number. Card used expired a few months back and no longer exists. We are not currently using dropbox and i am unable to log a query as i...
cancellations
Payments
  • Megan's avatar
    Megan
    11 months ago

    Thank you for the patience, don't worry we'll do our best to get to the bottom of this Nele51582.

     

    So, if you try to download and install our app using this link, do you have any issues? 

     

    Feel free to send me a few screenshots of the app, and how did you update your content in order for me to have a visual of the app. That might help me have a clear idea. 

Mozek's avatar
Mozek
New member | Level 2
3 years ago

I keep getting charged for Dropbox on my credit card and can't find any account linked to any of my known emails.  So it won't let me cancel the charge. I don't have Dropbox on any of my devices.  Is my only recourse to go through the credit card company to block charges?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Mozek wrote:

I keep getting charged for Dropbox on my credit card ... Is my only recourse to go through the credit card company to block charges?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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Card used expired a few months back and no longer exists. We are not currently using dropbox and i am unable to log a query as i...","body@stringLength":"368","rawBody":"

Have had a charge taken from my bank with a 10 digit reference number. Card used expired a few months back and no longer exists. We are not currently using dropbox and i am unable to log a query as it wants details that i do not have. It looks like it is for an annual subscription but how can i find out what this charge relates to and get this charge stopped?

","kudosSumWeight":0,"postTime":"2022-04-25T02:38:52.491-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:593088_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":924},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:593088":{"__typename":"Conversation","id":"conversation:593088","solved":true,"topic":{"__ref":"ForumTopicMessage:message:593088"},"lastPostingActivityTime":"2023-01-16T06:02:07.284-08:00","lastPostTime":"2023-01-16T06:02:07.284-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:593088":{"__typename":"ModerationData","id":"moderation_data:593088","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:593088_2":{"__typename":"Revision","id":"revision:593088_2","lastEditTime":"2022-04-25T03:23:19.683-07:00"},"AcceptedSolutionMessage:message:651197":{"__typename":"AcceptedSolutionMessage","id":"message:651197","conversation":{"__ref":"Conversation:conversation:593088"},"author":{"__ref":"User:user:1850"},"revisionNum":1,"uid":651197,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:651133"},"subject":"Re: How can I identify a charge and cancel it?","moderationData":{"__ref":"ModerationData:moderation_data:651197"},"body":"
Mozek wrote:
\n

I keep getting charged for Dropbox on my credit card ... Is my only recourse to go through the credit card company to block charges?

\n
\n

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

\n

 

\n\n

 

\n

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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 wrote:
\n

I keep getting charged for Dropbox on my credit card ... Is my only recourse to go through the credit card company to block charges?

\n
\n

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

\n

 

\n\n

 

\n

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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I keep getting charged for Dropbox on my credit card and can't find any account linked to any of my known emails.  So it won't let me cancel the charge. I don't have Dropbox on any of my devices.  Is my only recourse to go through the credit card company to block charges?

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I keep getting charged for Dropbox on my credit card and can't find any account linked to any of my known emails.  So it won't let me cancel the charge. I don't have Dropbox on any of my devices.  Is my only recourse to go through the credit card company to block charges?

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