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Forum Discussion

poe8412's avatar
poe8412
New member | Level 2
2 months ago

How can I get a refund for a PayPal charge?

I have spent a ridiculous amt of time trying to figure out how to cancel my basic subscription.   There is no cancel under my general acct.  I checked my phone and I have no subscriptions on it.   I ...
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey poe8412, thanks for posting to our Community.

 

Dropbox Basic is the free version of Dropbox, that's why you're unable to cancel your subscription.

 

If you don't know which account the subscription is tied to, I suggest reaching out to our support team directly.

 

You can do so, by following the steps below:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

Let us know once you have your ticket number.

 

Thanks!

  • poe8412's avatar
    poe8412
    New member | Level 2
    2 months ago

    I am not even seeing that section when I click in your hyperlink.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago
      poe8412 wrote:

      I am not even seeing that section when I click in your hyperlink.

      You wont if you do it while logged in - so you need to do it via a private or incognito window. 

  • poe8412's avatar
    poe8412
    New member | Level 2
    2 months ago

    Ticket #24332506

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the ticket number, poe8412.

       

      I see you're already in contact with our team.

       

      I also passed your comments here along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible.

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