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MF112's avatar
MF112
New member | Level 2
4 months ago

How can I find the Dropbox account I'm getting charged for?

Does anyone recognise  'DROPBOXGBPCARDSBUSINESS IRELAND'?

This is a charge on my credit card and I cannot find out what it relates to

Many thanks

MF112

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting here, MF112

     

    Is there an option to see more details on this charge in your bank statement? If yes, is there another 12-digit transaction ID showing? 

     

    You can use this to find the Dropbox account you’re being billed for by inserting it in the field given here.

     

    Let me know if this helps.

    • MF112's avatar
      MF112
      New member | Level 2

      Thanks for your reply Nancy, but unfortunately that is all it shows so have hit a bit of a wall...

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        MF112 wrote:

        Thanks for your reply Nancy, but unfortunately that is all it shows so have hit a bit of a wall...


        You can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

         

        Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.