You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CreuArch's avatar
CreuArch
Explorer | Level 3
5 months ago

How can I downgrade my Dropbox team plan to Plus without losing any files?

i want to downgrade from dropbox standard ( 3 users )  to dropbox plus ( 1 user ) - im currently using 1.6TB of space - if i follow the sequence below will this happen automatically or will i lose any data??

 

 

 

 

downgrade
dropbox business
Dropbox Plus
  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago
    Hello there, 

    Helen from Dropbox here. Thanks for reaching out about moving from a Team Plan to an Individual subscription.
     
    When you cancel your Team subscription, it will enter a locked state on the next renewal date.
    You can then disbanded your team whereby you will be converted to an over-quota Free Basic account.
     
    Please then upgrade your Free Basic to Dropbox Plus or Dropbox Essentials at your earliest convenience. 
     
    When a team admin disbands a team, all team member accounts become individual Dropbox Basic accounts. All team members and admins get a Dropbox Basic account which contains their personal folder. Team admins receive a copy of team content, except for Replay and Capture team content.
     
    You can learn more about locked state and the steps to disband in our help center article
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!