We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Krispulisick1's avatar
Krispulisick1
New member | Level 2
10 months ago

How can I cancel my Dropbox Sign subscription?

Hello, so i had basically reached out to your support to cancel my dropbox sign subscription but i only received automatic replies…Im paying 23,80$ and thats too much currently so I need to cancel th...
cancellations
Dropbox Sign
Payments
KA_BioBuilder's avatar
KA_BioBuilder
New member | Level 2

I cannot seem to cancel my Dropbox Sign subscription - I do not want to cancel my Dropbox account - only the monthly Dropbox Sign subscription so any help on how to do this is greatly appreciated.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey KA_BioBuilder, thanks for reaching out to us.

 

You can cancel your Dropbox Sign subscription, by following the steps in this article.

 

I hope this helps!

  • KA_BioBuilder's avatar
    KA_BioBuilder
    New member | Level 2
    9 months ago

    Hi Hannah,

    This does not work for me since it says that I have no billing available and I know that I do since I set up Dropbox sign last month and have paid for it so I know it exists.  Is there another way to cancel this Dropbox Sign subscription?

    Thanks,

    KA

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey KA_BioBuilder, in that case, I would suggest reaching out to our support team directly, so they can assist you with cancelling your Dropbox Sign subscription.

       

      You can do so through this page.

       

      I hope this helps!

      • KA_BioBuilder's avatar
        KA_BioBuilder
        New member | Level 2
        9 months ago

        Will do - thank you Hannah!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions