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Forum Discussion
How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Rich
Super User II
Super User II
PieroNeri wrote:
I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.
- Hannah
Dropbox Staff
Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?
Hi Hannah, yes that would be great. You can reach me at [removed per the Dropbox Community Guidelines]
- Hannah
Thanks, Piero!
I just emailed, you so we can continue from there.
Hannah,
I am having the same problem of being billed for an account from a job I no longer work at and can no longer access the email to cancel this subscription. Can you HELP!?
I have canceled my Dropbox account. They continue to charge my bank account every month. I can’t get Dropbox to reply because they say I don’t have an account! This has been going on for several months. I was warned about this but I was hoping they would make it right!!! What a Mickey Mouse business. It will cost me $50 to have my bank stop allowing Dropbox to continue to withdraw from my account!!!!
- Nancy
Jon58, can you let me know what’s the current web browser you’re using?
Carygarrison, I’m sorry to hear about this.
As a first step, can you please provide the ticket number from your convo with our support?
Are you being billed directly from Dropbox or the App Store/Play Store?
- Rich
PieroNeri wrote:
Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.
For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.
Hi,
I have a very similar problem (old Dropbox account - login email no longer exists). Could someone from Support please make contact with me? Thanks
