You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
3 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
Account Access
cancellations
Payments
Xtendamed's avatar
Xtendamed
New member | Level 2
2 years ago

How do I stop my account as they company policy won't return my payments of $331.00. They won't respond as I don't have a active account.

Ironic isn't it. Legal ease to steal money from people who aren't computer savvy.

I have gone to cancel but I have no account. So how do I stop payment? I want to cancel my plan as it is of no use to me.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Xtendamed, thanks for reaching to us and sorry to see you're having trouble cancelling your subscription.

     

    Did you reach out to our support team about this? 

     

    If so, can you give us the ticket number for the communication?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!