You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
2 years ago

Got charged even after the free trial was canceled by me.

Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi bungalowcreative, I’m sorry to hear about the whole situation.

 

Is it OK if I log a ticket for you, and send it over to this email address? 

 

We can investigate this further, this way.

bungalowcreative's avatar
bungalowcreative
New member | Level 2
2 years ago

Hi Nancy, yes please—although I do already have a ticket open for this, #22611500.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, bungalowcreative. Since you mentioned above it was sent to an unmonitored inbox, I’ve logged a new ticket for you.

     

    Please reply back to me, when possible, and we’ll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!