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Forum Discussion
Got charged even after the free trial was canceled by me.
Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
I canceled my account in March 2023 (now September) and just realized that I've been getting wrongfully charged monthly since then. I've checked all possible other email addresses/Dropbox accounts and there's no chance that it was an account I forgot about that I left on premium/is being charged. I'm unable to do a charge verification as the transaction number looks different in my bank account.
What's weird is that no billing activity is showing up in any of my accounts, yet charges are still going through. I have email proof from Dropbox that I did in fact cancel the one paid account I had in March.
I submitted a Billing Request form over a week ago with the list of erroneous transactions and nobody has gotten back to me on this. Even worse, I'm unable to chat with a real person unless I pay for an account again—not something I want to do given how sketchy the cancellation system apparently is. Replying to my initial support ticket email just gives me a "Replies to this email are routed to an unmonitored inbox and will not be answered by our support team" response.
What a mess. Dropbox, do better, and please get back to me ASAP on this so we can sort out a refund.
- Nancy
Dropbox Staff
Hi bungalowcreative, I’m sorry to hear about the whole situation.
Is it OK if I log a ticket for you, and send it over to this email address?
We can investigate this further, this way.
Hi Nancy, yes please—although I do already have a ticket open for this, #22611500.
- Nancy
No worries, bungalowcreative. Since you mentioned above it was sent to an unmonitored inbox, I’ve logged a new ticket for you.
Please reply back to me, when possible, and we’ll take it from there.
