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Forum Discussion
Ishaan Singh
2 years agoNew member | Level 2
Got charged even after the free trial was canceled by me.
Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
Jay
2 years agoDropbox Staff
Hi Ishaan Singh, thanks for bringing this to our attention.
Do you see a receipt for a successful purchase on this page?
Did you upgrade to a trial via the site directly, or using the Dropbox mobile app?
This will help me to assist further!
- Ishaan Singh2 years agoNew member | Level 2
No, I don't see a receipt for a successful purchase on the page. I used Dropbox Mobile app to update. On May 12th, I engaged in a chat session with Natasha from Dropbox customer support. We discussed my intention to cancel the Dropbox free trial, and I have the transcript of our conversation, which was emailed to me for reference. Furthermore, I received an email on the same day confirming that my Dropbox free trial had been successfully canceled as per my request. Despite these confirmations, I was surprised to discover that yesterday I received a billing notification for the same trial period, and the corresponding amount was deducted from my account. I have all the necessary documentation, including the transcript of my chat session with Natasha and the email confirming the cancellation, should you require them for reference.
- Jay2 years agoDropbox Staff
Have you tried replying to the email you received for further assistance?
Do you have the ticket ID in the email in order to locate it on the system?
- Ishaan Singh2 years agoNew member | Level 2
Yes I have the ticket ID -
Ticket #222023900
And yes I have also sent an email to Dropbox Support Email ID, haven't received any reply yet
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