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Forum Discussion

gauravachaiah's avatar
gauravachaiah
New member | Level 2
7 months ago

Got charged despite having cancelled my trial

Hi,  I had got the dropbox free trial on the 16th april 2024, and then realised the plan was not what i wanted so i immediately wanted to cancel my subscription. I went ahead and did the same and th...
cancellations
Refunds
testephan's avatar
testephan
New member | Level 2

Amy,

I signed up for the free trial.  I canceled the prescription one week later.  I just now see there is a monthly fee on my statement.  How do I cancel the account and get a credit too?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Sorry for jumping in, testephan. How did you initially opt for your Dropbox trial? Was it via www.dropbox.com, or iTunes/Google Play?

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