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Forum Discussion

gauravachaiah's avatar
gauravachaiah
New member | Level 2
7 months ago

Got charged despite having cancelled my trial

Hi,  I had got the dropbox free trial on the 16th april 2024, and then realised the plan was not what i wanted so i immediately wanted to cancel my subscription. I went ahead and did the same and th...
cancellations
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Could you search your email's inbox and junk/spam folder as well and let me know if you can find your ticket with our support team there gauravachaiah?

gauravachaiah's avatar
gauravachaiah
New member | Level 2
7 months ago

I have not received any ticket number or any intimation of a ticket. Have checked spam and junk too. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey gauravachaiah, sorry to jump in.

     

    Just to confirm, did you try following Walter's steps to submit a ticket?

    • gauravachaiah's avatar
      gauravachaiah
      New member | Level 2
      7 months ago

      hi yes and it hasnt been raised

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for the update gauravachaiah 


        In this case, would it be OK if we reached out via email from our end to have a further look internally at this point? 

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