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Forum Discussion

gauravachaiah's avatar
gauravachaiah
New member | Level 2
7 months ago

Got charged despite having cancelled my trial

Hi,  I had got the dropbox free trial on the 16th april 2024, and then realised the plan was not what i wanted so i immediately wanted to cancel my subscription. I went ahead and did the same and th...
cancellations
Refunds
gauravachaiah's avatar
gauravachaiah
New member | Level 2

I did all the interaction and purchase through the website and not through a downloaded application. 
I have reached out to the team through that link and even got a mail saying i'll be contacted in 24 hours but havent been yet. Have again reached out to the team through that link right now.

I'm not sure about the current plan, but i have been charged 199 USD for cancelling my trial in an attempt to cancel the subscription and the plan. Please do help me out, thank you.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Could you search your email's inbox and junk/spam folder as well and let me know if you can find your ticket with our support team there gauravachaiah?

  • gauravachaiah's avatar
    gauravachaiah
    New member | Level 2
    7 months ago

    I have not received any ticket number or any intimation of a ticket. Have checked spam and junk too. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey gauravachaiah, sorry to jump in.

       

      Just to confirm, did you try following Walter's steps to submit a ticket?

      • gauravachaiah's avatar
        gauravachaiah
        New member | Level 2
        7 months ago

        hi yes and it hasnt been raised

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