You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Moslaz's avatar
Moslaz
Explorer | Level 4
2 years ago

Free trial not working

When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying...
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Would you mind attaching the screenshots instead?

 

You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.

  • Laqnam's avatar
    Laqnam
    Explorer | Level 4
    2 years ago

    Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.

    Anyway, here are the images.

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