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Forum Discussion

Brenwell's avatar
Brenwell
Explorer | Level 4
12 months ago

Fraudulent Credit Card Payment

Yesterday someone made a bunch of fraudulent purchases using my credit card. One of them was to Dropbox for 11,04€. I would like to report this purchase, have the money returned and have the account...
Billing
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Sorry to hear about this, Brenwell, I hope everything gets sorted for you soon.

 

For a case like this, I would suggest reaching out to our support team directly.

 

You'll need to open a private browsing/incognito window and go to this page, where you can submit your help request.

 

When you have your ticket number, please send it here as well.

 

Thanks!

  • Brenwell's avatar
    Brenwell
    Explorer | Level 4
    12 months ago

    Thank you for the quick response. I have submitted a ticket. I hope I have done it correctly.
    Ticket number: 23192532 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      You did it, Brenwell, thanks for the ticket number!

       

      I can see that a member of our team is already assisting you, so if you need anything else, let us know.

       

      Have a great day!

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