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Forum Discussion
Fraud Charge on my Credit Card
Hello,
There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was ...
Hi dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
Jay
Dropbox Staff
Dropbox StaffHi dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
Thanks. I opened the ticket this morning.
- Jay
Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!
