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Forum Discussion

dballare's avatar
dballare
Helpful | Level 5
5 years ago

Fraud Charge on my Credit Card

Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was ...
Billing
cancellations
Dropbox Basic
Payments
Refunds
  • Jay's avatar
    Jay
    5 years ago

    Hi dballare, thanks for posting on the Community!

     

    I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by logging into your account, clicking this support link and providing as many details as possible. 

     

    Keep me posted!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!

dballare's avatar
dballare
Helpful | Level 5
5 years ago

Thanks. I opened the ticket this morning. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!

    • dballare's avatar
      dballare
      Helpful | Level 5
      5 years ago

      Yes I received their response and they took care of it. Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear they were able to assist you, dballare, enjoy your weekend!

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