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Forum Discussion

dballare's avatar
dballare
Helpful | Level 5
5 years ago

Fraud Charge on my Credit Card

Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was ...
Billing
cancellations
Dropbox Basic
Payments
Refunds
  • Jay's avatar
    Jay
    5 years ago

    Hi dballare, thanks for posting on the Community!

     

    I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by logging into your account, clicking this support link and providing as many details as possible. 

     

    Keep me posted!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!

  • dballare's avatar
    dballare
    Helpful | Level 5
    5 years ago

    Thanks. I opened the ticket this morning. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!

      • dballare's avatar
        dballare
        Helpful | Level 5
        5 years ago

        Yes I received their response and they took care of it. Thanks!

  • JoachimH's avatar
    JoachimH
    New member | Level 2
    5 years ago

    I think the same thing has happened to me. But I can´t find a 12-number ID. I´ve tried to using the "supporting link" you mentioned, but when i fill it out and submits it say: "there was a problem completing this request". I have no idea where to get help. 

     

    - Joachim 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi JoachimH, thanks for messaging the Community!

       

      Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

       

      Let me know how it goes!

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