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Forum Discussion

mishamoonbow's avatar
mishamoonbow
Helpful | Level 5
3 years ago

Dropbox won't let me resubscribe.

Dropbox won't let me resubscribe.. and when I click upgrade it shows me the same page over and over.. saying I used 19gb.    But won't give me options to upgrade. I went to plans.. and click upgr...
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  • mishamoonbow's avatar
    mishamoonbow
    3 years ago
    Nevermind I figured it out on the app
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi mishamoonbow, thanks for bringing this to our attention.

 

Are you trying to upgrade via the Dropbox site or the mobile app?

 

According to your previous bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!

  • mishamoonbow's avatar
    mishamoonbow
    Helpful | Level 5
    3 years ago
    Via dropbox site
    • mishamoonbow's avatar
      mishamoonbow
      Helpful | Level 5
      3 years ago
      Nevermind I figured it out on the app
  • Helena12's avatar
    Helena12
    New member | Level 2
    9 months ago

    Jay I need to resubscribe but it wont allow be to do it online due to an issue with the card security can I do this over the phone

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi Helena12, there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app.

       

      What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.

      • Helena12's avatar
        Helena12
        New member | Level 2
        9 months ago

        It wont allow be to resubscribe online due to an issue with card security. Can this be done over the phone?

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