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Forum Discussion
Dropbox won't let me resubscribe.
Dropbox won't let me resubscribe.. and when I click upgrade it shows me the same page over and over.. saying I used 19gb.
But won't give me options to upgrade. I went to plans.. and click upgr...
- Nevermind I figured it out on the app
Jay
Dropbox Staff
Dropbox StaffHi mishamoonbow, thanks for bringing this to our attention.
Are you trying to upgrade via the Dropbox site or the mobile app?
According to your previous bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
- Via dropbox site
- Nevermind I figured it out on the app
Jay I need to resubscribe but it wont allow be to do it online due to an issue with the card security can I do this over the phone
- Jay
Hi Helena12, there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app.
What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.
It wont allow be to resubscribe online due to an issue with card security. Can this be done over the phone?
