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Forum Discussion
Dropbox stealing my money from Paypal!
Dropbox have stolen $199 from my Paypal account! My billing cycle isn't until August, and the annual charge is only $99. But for some reason they have taken $199 at the beginning of the year! And ...
I had one reply saying they would deal with it that day and asking for a Paypal transaction id. I've had nothing since then, and this support query doesn't exist in the zendesk system. I can see the claim I've raised via the support link on the website, but it remains "unassigned".
That last link asks for a 12 character reference, but I don't have one. My bank only shows the Direct debit aggreement number with Dropbox, and the reference on Paypal's website is much much longer (and not accepted by the Dropbox website).
