You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Peter R.27's avatar
Peter R.27
New member | Level 1
9 years ago

Dropbox stealing my money from Paypal!

Dropbox have stolen $199 from my Paypal account!  My billing cycle isn't until August, and the annual charge is only $99.  But for some reason they have taken $199 at the beginning of the year!  And ...
Payments
Richard P.'s avatar
Richard P.
Icon for Super User alumni rankSuper User alumni
9 years ago

I have checked with our Super User liaison and he has confirmed that you had a reply to a ticket a week ago, so you can check that via the zendesk link above.

Also, if you have the billing receipt ID, you can enter it into https://www.dropbox.com/payments/find_receipt and see exactly which account it applies to.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!