Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.

Question

Hello! Another dropbox user paid for the Add-on Dropbox Replay and put it on my account so I could upload unlimited files.
This worked.. but after an hour suddenly i got the 'Upgrade now/Limit of 4 files reached' Popup..
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Any help?
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Megan · Answer

Hi RobinDMSTS, let's jump right into this!&nbsp;
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Would you mind clarifying the subscription you're currently using?&nbsp;
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Feel free to also send me a screenshot of the error message you get on your end, in order for me to have a visual too.&nbsp;
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Keep me posted, and we'll take it from there!

RobinDMSTS · Answer

Hi Megan!&nbsp;--" Dropbox AdvancedYou’re a member of ... Dropbox account. "So I don't have the Advanced, I have nothing, no subscription.Team admin has it.Myself, I do not have a subscription. But I'm member of a Dropbox Advanced account,the owner of that Dropbox Advanced account has paid for the Replay Add On for me.I inserted screenshots from the error messages!Thank you for the quick response

Megan · Answer

Hey RobinDMSTS, thank you for the fast reply!&nbsp;
&nbsp;
Based on the info you've provided it seems that either the add-on was added from the team admin to a different member, or that it wasn't added at all.
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Would you mind asking your team admin to double check?&nbsp;

RobinDMSTS · Answer

Hi Megan, My team admin def. did add the add-on, paid for it. As I wouldn't be able to drop more than 4 videos at once if he hadn't. I even got the pop-up window saying "You've acquired Replay.. Learn about.." It was after an hour or so it randomly reset and kept me from adding more videos, now I've got the pop-ups i sent you in the post above.&nbsp;So there almost seems no other way then this to be a bug..Again, my team admin did provide the add-on for me, not a different member.As a staff member, do you have any Helpful tips&amp;tricks or something you recommend I could do?Thank you.&nbsp;

RobinDMSTS · Answer

Welcome email i've got when the Add On was bought for me:What are the requirements for a dropbox user to be able to keep using Replay Add-On?Do I need a Dropbox advanced/premium account, anything? Again, I have no subscriptions..&nbsp;&nbsp;&nbsp;

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Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.

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