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Forum Discussion
Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.
Hello! Another dropbox user paid for the Add-on Dropbox Replay and put it on my account so I could upload unlimited files.
This worked.. but after an hour suddenly i got the 'Upgrade now/Limit of 4...
Megan
Dropbox Staff
Dropbox StaffHi RobinDMSTS, let's jump right into this!
Would you mind clarifying the subscription you're currently using?
Feel free to also send me a screenshot of the error message you get on your end, in order for me to have a visual too.
Keep me posted, and we'll take it from there!
Hi Megan!
--
" Dropbox Advanced
You’re a member of ... Dropbox account. "
So I don't have the Advanced, I have nothing, no subscription.
Team admin has it.
Myself, I do not have a subscription. But I'm member of a Dropbox Advanced account,the owner of that Dropbox Advanced account has paid for the Replay Add On for me.
I inserted screenshots from the error messages!
Thank you for the quick response- Megan
Hey RobinDMSTS, thank you for the fast reply!
Based on the info you've provided it seems that either the add-on was added from the team admin to a different member, or that it wasn't added at all.
Would you mind asking your team admin to double check?
Hi Megan, My team admin def. did add the add-on, paid for it. As I wouldn't be able to drop more than 4 videos at once if he hadn't. I even got the pop-up window saying "You've acquired Replay.. Learn about.." It was after an hour or so it randomly reset and kept me from adding more videos, now I've got the pop-ups i sent you in the post above.
So there almost seems no other way then this to be a bug..
Again, my team admin did provide the add-on for me, not a different member.
As a staff member, do you have any Helpful tips&tricks or something you recommend I could do?Thank you.
