We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans and upgrades
upgrades
smi8's avatar
smi8
New member | Level 2

Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey smi8, thanks for posting about this here!

 

Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? 

 

Does the issue persist via different browsers, as well?

  • tewariv's avatar
    tewariv
    Explorer | Level 4
    3 years ago
    Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi tewariv, I hope you’re doing well. 

       

      Can you send me a screenshot of what you see on this page, so that I can check this further?

  • smi8's avatar
    smi8
    New member | Level 2
    3 years ago

    Hi thank you for responding! I was told I had to select the UPI option - which was then only available in the monthly renewal but I would prefer to do the yearly renewal... for which the credit card option doesn't work... 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!