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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
smi8's avatar
smi8
New member | Level 2

Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey smi8, thanks for posting about this here!

 

Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? 

 

Does the issue persist via different browsers, as well?

  • tewariv's avatar
    tewariv
    Explorer | Level 4
    3 years ago
    Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi tewariv, I hope you’re doing well. 

       

      Can you send me a screenshot of what you see on this page, so that I can check this further?

  • smi8's avatar
    smi8
    New member | Level 2
    3 years ago

    Hi thank you for responding! I was told I had to select the UPI option - which was then only available in the monthly renewal but I would prefer to do the yearly renewal... for which the credit card option doesn't work... 

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