We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans and upgrades
upgrades
Adityam1's avatar
Adityam1
Explorer | Level 3
I’m facing the same issue. Not able to renew my subscription. Can someone form the support team assist with this?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey guys, wishing you all a great Monday! 

Thank you for your patience.

I have sent you all individual emails, so we can look into this together. 

Cheers!
  • Gankrish2018's avatar
    Gankrish2018
    Explorer | Level 4
    4 years ago

    Hi

    I did not get any message from you.  Please check. Thank you

    • kiranrajagopal's avatar
      kiranrajagopal
      Explorer | Level 4
      4 years ago
      Had a word with their executive via chat box. He said they are working on it. And for those whose renewal is due or elapsed there is nothing to worry as their subscription for current month will continue as it is.. Hopefully in the mean time they will provide a solution
  • Manoj Bhatia's avatar
    Manoj Bhatia
    New member | Level 2
    4 years ago

    Hello. I have not received mail from you. Please look into it.

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!