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Forum Discussion

joseluis1's avatar
joseluis1
New member | Level 2
2 years ago

Dropbox does not accept payment

I´m trying to change payments via the Dropbox site directly.  I have a problem with Drop box payments with VISA Credit cards. It does not accept. I cannot see the change payment tab where i can move from credit card to other payment methods. I have used multiple credit cards. It does not work. Please, helpme !!!

 

Billing
Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey joseluis1, thanks for bringing this to our attention.

     

    Can you see if you're able to do this, when signing in to your account from a different browser or from a private browsing window?

     

    Keep me posted.

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