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Forum Discussion

Eboth's avatar
Eboth
New member | Level 2
2 years ago

Downgraded from Basic Extra due to a chargeback, but I can't find a way to resubscribe

I had a Basic Extra subscription paid for by SEPA direct debit. Dropbox now downgraded me to Basic because of an alleged chargeback. However, no chargeback is visible in my bank statement (but also n...
Billing
Payments
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upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Eboth, thanks for bringing this to our attention.

 

Have you tried accessing this page directly to upgrade to the Basic Extra plan?

 

Keep me updated with any progress!

  • Eboth's avatar
    Eboth
    New member | Level 2
    2 years ago

    Thanks for the suggestion! The link forwards me to https://www.dropbox.com/plans with a banner on top saying more or less "This subscription is not available to you."

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Eboth's avatar
        Eboth
        New member | Level 2
        2 years ago

        Sure, I'd be happy to be contacted about this. Thanks!

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