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Forum Discussion
downgraded after removed from team
Our Dropbox professional trial account was added by mistake to a team account. When removed back from the team we were downgraded back to Dropbox basic, and lost our remaining time on the upgrade (on a + price). Any way we could be back on our professional account? We have the latest invoice.
Hey Lou H - sorry to jump in here, but I just wanted to mention that you should have been refunded for the remaining of your (previous) subscription when you joined the team.
As Rich mentioned, you can re-upgrade to the plan you'd like at this point.
PS: If you'd like to contact our support team for further assistance on this, you can use this form from an incognito window without being signed into any Dropbox account.
- Rich
Super User II
Lou H wrote:
Our Dropbox professional trial account was added by mistake to a team account. When removed back from the team we were downgraded back to Dropbox basic ...
When you join a team, any upgrade (paid or otherwise) is removed from the account. Later, when you're removed from the team, the account is converted back to an individual Basic account. If you want to upgrade again, you can just resubscribe.
I don't know if you can go back on a trial, since the account was on a trial once already.
Hi Rich, thanks for your reply. My mistake, this isn't exactly a trial, but it was + plan that was upgraded for a year to professional. So meaning we have half a year remaining on that plan. (we paid for it). Impossible to find anywhere to contact dropbox directly.
- Walter
Dropbox Staff
Hey Lou H - sorry to jump in here, but I just wanted to mention that you should have been refunded for the remaining of your (previous) subscription when you joined the team.
As Rich mentioned, you can re-upgrade to the plan you'd like at this point.
PS: If you'd like to contact our support team for further assistance on this, you can use this form from an incognito window without being signed into any Dropbox account.
