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reallyannoyed666's avatar
reallyannoyed666
Explorer | Level 3
2 years ago

Double charged several times then had my Plus account canceled when I asked for a refund

Well, hey, since Dropbox doesn't have any human support agents to talk to.   I finally figured out the weirdness that was going on with my Dropbox account. For months I'd been receiving "duplicates...
  • Jay's avatar
    2 years ago

    Hi reallyannoyed666, thanks for bringing this to our attention.

     

    Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

     

    Regarding what you experienced, it sounds like you somehow upgraded via both mobile apps, and one of them went through to your account. Most likely, the payment wasn't finalized on our end, hence why the account was downgraded. Can you see any of the confirmed payments (which means both a receipt and invoice) on this page on your account?

     

    Are you still being charged by either Google Play or iTunes? Did you receive any refunds from them?

     

    This will help me to assist further!

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