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Forum Discussion
Double charge through Dropbox & PayPal too.
Has anyone else out there been double charge by Dropbox? Once through the website and once through Paypal which doesn't show as a payment on the account! As I have a basic account now - the support e...
Megan
Dropbox Staff
Dropbox StaffHi ajonathanpalmer, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
It tells me I can't get any support without being logged in. How do I get a 'ticket number reference'? Why do I need to be not signed in?
Your page says: "If you need help with a billing issue on your account, including cancellations and refunds, please sign in first". I am confused by your advice.
- Megan
Hi ajonathanpalmer, you can also try being signed in.
I suggested this, in case it didn't give you the option while currently signed into your Dropbox account.
If you have any issues, I'd be happy to email you!
I see no options for billing issues on the support page. I can find no way to trace a ticket number. Please email me.
