We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

bambiji1's avatar
bambiji1
New member | Level 2
4 years ago

Disabling auto annual renewal

Helllo, I would like to purchase 1 year plus plan but don't want it to be automatically renewed yearly. If I purchase the plus plan, and cancel the automatic renewal - would that disable my current...
cancellations
Dropbox Plus
FAQ
Plans
Plans and upgrades
upgrades
  • Megan's avatar
    Megan
    4 years ago
    Hi bambiji1, I'd be happy to answer that for you! 

    If you purchase the plan of your choice, you can cancel it immediately after. 

    That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then. 

    I hope this clarifies. 
Brunt's avatar
Brunt
New member | Level 2

The answer should be:

 

1. Go here to turn off auto-renew

2. The end

 

This is unethical behaviour for all of these platforms. You all hide the auto renew off and suddenly we get billed. Shame, as I like Dropbox, but am now seeking an alternative.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Brunt, sorry to jump in here, but you should be able to cancel your Dropbox subscription's renewal as outlined here.

 

To be specific, navigate to your account's plan tab and scroll down the page till you find the Cancel plan option.

 

I hope this helps!

  • Brunt's avatar
    Brunt
    New member | Level 2
    2 years ago

    Thanks for the reply.

    That shows me how to cancel a plan.

    You should have an option to turn off "auto renew".

    That is my complaint.

    I just had this with another service, they auto renewed, and I asked to cancel and they did not refund me. I don't use that service and now have a year long nothing from them.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      When you cancel your subscription your account doesn't get immediately downgraded to the Basic plan, but at the end of your current billing cycle Brunt 

       

      I hope this clears things up and thank you for the feedback on this too. 

       

      Let me know if you have anything else to add or ask. 

      • Brunt's avatar
        Brunt
        New member | Level 2
        2 years ago

        Thanks, that's a relief at least. Unlike GoPro, which just charges you for a year and says "look at our ToS".

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!