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RFortson's avatar
RFortson
New member | Level 2
4 months ago

Deleted account trying to unsubscribe to a trial in dropbox

2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "essentials" plan which i had 8 months left already payed, but somehow, the dro...
Account Access
Create or delete account
Delete
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi RFortson, thanks for bringing this to our attention

 

Unfortunately, if a Dropbox account is deleted by the user, then it wouldn't be possible to recover the account, or the files within, as they would've been permanently deleted.

 

Could you clarify exactly what happened when you cancelled the trial, and what steps you followed?

 

This will help me to look into this further.

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