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Forum Discussion

hekate's avatar
hekate
New member | Level 2
11 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this on our forum, hekate! 

 

Can you send me a full screenshot of the error you mention? 

 

I’d like to have a visual and further assist.

SteLee's avatar
SteLee
New member | Level 2
10 months ago

 I am also getting the Couldn't start trial due to a technical error. - when trying to apply Opera 90 day dopbox plus promotion 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there SteLee - sorry to hear you're having issues with this too.

     

    May we send you an email to have a further look internally? 

    • SteLee's avatar
      SteLee
      New member | Level 2
      10 months ago

      Ok 🙂 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Sure thing SteLee - you've got :envelope: 

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