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hekate's avatar
hekate
New member | Level 2
9 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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AK351's avatar
AK351
New member | Level 2

Hi Nancy,

I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi AK351, happy Monday! 

 

In order for our specialized agents to have a closer look into this, I sent you an email.

 

I did this, since this would require some account-specific info on our end. 

 

I'll be happy to see you there!

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