You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hekate's avatar
hekate
New member | Level 2
11 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
Dropbox Backup
Error Messages
Plans
upgrades
Web
AK351's avatar
AK351
New member | Level 2

Hi Nancy,

I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi AK351, happy Monday! 

 

In order for our specialized agents to have a closer look into this, I sent you an email.

 

I did this, since this would require some account-specific info on our end. 

 

I'll be happy to see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!