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Forum Discussion

hekate's avatar
hekate
New member | Level 2
11 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for posting this on our forum, hekate! 

 

Can you send me a full screenshot of the error you mention? 

 

I’d like to have a visual and further assist.

  • AK351's avatar
    AK351
    New member | Level 2
    10 months ago

    Hi Nancy,

    I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi AK351, happy Monday! 

       

      In order for our specialized agents to have a closer look into this, I sent you an email.

       

      I did this, since this would require some account-specific info on our end. 

       

      I'll be happy to see you there!

    • Teri L.1's avatar
      Teri L.1
      Explorer | Level 3
      10 months ago

      Hi Nancy

       

      I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,

      Can you please advise

       

      Thanks

      Teri

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes? 

  • SteLee's avatar
    SteLee
    New member | Level 2
    10 months ago

     I am also getting the Couldn't start trial due to a technical error. - when trying to apply Opera 90 day dopbox plus promotion 

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi there SteLee - sorry to hear you're having issues with this too.

       

      May we send you an email to have a further look internally? 

      • SteLee's avatar
        SteLee
        New member | Level 2
        10 months ago

        Ok 🙂 

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