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TimFinnegan's avatar
TimFinnegan
Explorer | Level 3
14 days ago

Contacting Dropbox

Hello All! I have had a Dropbox account for over ten years. I knew it to be only ONE account that I have been paying $11.99 per month.   I know there are many pictures and videos there. But, I hav...
  • Megan's avatar
    14 days ago

    Hey TimFinnegan, let's jump right into this! 

     

    There are two scenarios here that I'm thinking about: one being that you opened a new Basic account, after your previous account was deleted due to inactivity, or that you currently have two accounts. 

     

    Do you still get charges for the account in question? May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

     

    If it's the latter, you can try using our self served look up tool to identify the email address that's associated with the charge(s) for your upgrade.

     

    Keep me posted, and we'll take it from there! 

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