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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
I've been charged for a Dropbox Plus account, but I only have a Basic account. There's no way I can get in touch with the company. Customer service seems non-existent. What do I need to do to get my money back?
Rich
Super User II
Super User II
wilmastolk wrote:
I've been charged for a Dropbox Plus account, but I only have a Basic account.
First, I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
