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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
6 months ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    5 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Sdireda - sorry to hear you're having issues with this.

 

Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?

 

Also, did you only receive this email notification or did you notice a charge as well? 

Sdireda's avatar
Sdireda
Explorer | Level 3
5 months ago
Were you able to get your money back?? I literally don't have work right now and 200 is so much money. I wish I had a # to call to speak to someone directly, but it says my basic free plan doesn't have that option available. this is a scam
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the additional information Sdireda 

     

    Would it be OK if we sent you an email to have a further look internally? 

     

    While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge? 

    • Sdireda's avatar
      Sdireda
      Explorer | Level 3
      5 months ago
      Hi Walter,

      I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

      Yes, I'm OK with you sending an email 🙂

      Please & thank you
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Sdireda, please check your email address and reply back to my message. We’ll go from there.

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