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KaiRio's avatar
KaiRio
New member | Level 2
2 years ago

Charged for an account I can't access. How can I stop the charges?

I have been charged for a dropbox account for over a year now, that I cannot access and have no idea the email address associated with the account. I tried having my bank deny the charge. I tried researching the issue, talking with chatbots, and have no idea how to stop being charged for this account.

Account Access
cancellations
Payments
  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Hello KaiRio 
     
    Helen from Dropbox here.  Thanks for reaching out about your payment issue.
     
    This might require some account-specific info, that would be wise not to share publicly. 
     
    I’m going to send you an email, in order for us to have a closer look into this.
     
    I appreciate your cooperation and look forward to assisting you on email. 
     
     
    Best regards, 
    Helen 
    The Dropbox Team

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