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Forum Discussion

KaiRio's avatar
KaiRio
New member | Level 2
2 years ago

Charged for an account I can't access. How can I stop the charges?

I have been charged for a dropbox account for over a year now, that I cannot access and have no idea the email address associated with the account. I tried having my bank deny the charge. I tried res...
Account Access
cancellations
Payments
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago
Hello KaiRio 
 
Helen from Dropbox here.  Thanks for reaching out about your payment issue.
 
This might require some account-specific info, that would be wise not to share publicly. 
 
I’m going to send you an email, in order for us to have a closer look into this.
 
I appreciate your cooperation and look forward to assisting you on email. 
 
 
Best regards, 
Helen 
The Dropbox Team

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